Help Center

FAQ/Getting Started 11

• What types of products and services do you offer?
• What is Room Planner?
• How much do tours cost?
• How do I place an order?
• What if I don’t have an MLS number?

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Self Service/ Do It Yourself 10

• Issues with Uploaded FloorPlans not actually uploading
• What is a Self Service tour?
• What is the time-line to create a Self Service tour?
• If I order a Self-Service Interactive Floorplan Tour or Photo Tour how will my tour look compared to a Full Service Tour?
• How do I set up my camera to take my own photos?

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Editing Tours 7

• Changing the Default Photo
• Can I make changes to my tour after approval & publishing?
• Can I convert my tours into a different tour views?
• Can I upload my own music to my video?
• Photo Enhancement Policy for Blue Skies and Green Grass

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Account Maintenance 3

• How do I co-list another agent on a tour?
• Can a tour be transferred?
• Can I add an assistant to my account?

Company Specific Tips & Tricks 1

• Embedding Tour Content into Windermere Photo Gallery

Billing 3

• Why do you need my credit card information?
• How do I add/update my credit card information?
• How do I access and print my invoice?

FloorPlan Drawing for Subscribers 20

• I have a Subscription account, can I draw my own floor plan?
• I have a Subscription Account, do I have to draw my own floor plan?
• I have a Subscription account, how do I order a Floorplan Tour?
• I have a Subscription account, can I add a floor plan to a photo tour I already have?
• I have a Subscription account, I have placed my order to draw my own floor plan. How do I get started?

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FloorPlan Editing - All Users 23

• What is SpaceDesigner
• I have edited my floor plan, why didn't my changes update on my tour?
• I moved my plan out of my work area and zoomed out, can I easily move it back in place and make it larger.
• How can I move the camera?
• What if I make a mistake and want to undo something?

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Matterport 2

• How to Convert a Matterport Scan using the FloorPlanOnline Drawing Tool
• Adding FPO Production to Multiple Matterport Accounts